Refund Policy

Return Policy

 

Generally, all goods are not returnable or exchangeable, except for the following special circumstances:

1. The quantity or style of goods received does not match the order

2. The item received is defective
   
   【Definition of Defect】: Extensive damage or stains, buttons falling off, skewed pattern, zipper not closing, and other abnormal conditions that seriously affect the use of the product.
   [Definition of non-defects]: small scratches, tiny dots (within 3mm in diameter/length), slight glue stains, color difference.

3. Color Difference: The color of the product may vary in different environments and on different browsing devices. There may be slight color differences between the actual product color and the photo. The actual product color shall prevail during shipment.

 

on+no reserves the final right to interpret and determine whether a returned item is eligible for return.

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/ Return Policy/

 

1. Items or wrong items can only be exchanged for the same item. If the item is out of stock, a refund will be issued.

2. The returned merchandise must be in a brand new, unused, undamaged, unstained, and not submerged in water, with all original packaging intact (including all SF Express packaging, tags, packaging bags, packaging boxes, etc.).
   Returns of items that are not in new condition will not be accepted.

3. If the product is missing/does not meet the return conditions, it will not be processed. The returned product will be sent back directly to the buyer with SF Express freight collected without further notice. Any expenses and risks incurred by this will be borne by the customer. The product will be sent back to the buyer directly with SF Express freight collected without further notice. Any expenses and risks incurred by this will be borne by the customer.

4. If you find any defects or problems with the goods delivered by SF Express after receiving them, please contact customer service for a return request within 24 hours of signing for the goods (subject to the SF Express official system delivery records).

5. Once we confirm that the product condition meets the conditions of the return policy, we will notify you of your return request as soon as possible.